Returns and Refund Policy

We offer full refund for returned orders in original boxes for 14 days. After 14 days $9/box restocking fee applies.

We also offer refund for individual items in open boxes or custom packaging with 25% restocking fee.

We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages with photos in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@deckotiles.co. If your return is accepted, we’ll send you a return shipping label, or sending instructions for drop off at warehouse or courier depo. 

The return freight cost is paid by customer, except one sample box of 11 tiles/address if purchased as Sample Box.

Damages and issues
Please inspect your order upon receiving and contact us immediately sending photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. sales@deckotiles.co

Refunds
We will notify you once we’ve received and inspected your return by email.  You’ll be automatically refunded on your original payment channel. Please remember it can take few days for the payment platforms and your bank or credit card company to process and post the refund too.